Get support

If you run into a problem or have a question, send a request to the Annota team from the app. The team replies by email to the address on your account.

Send a request from the app

1. Open the menu at the bottom of the sidebar and select Support.
2. Choose a Category: Question, Something is broken, Billing, Feature request, or Other.
3. Write a short Subject (up to 200 characters).
4. In Message (up to 5,000 characters), describe what happened, what you expected, and the steps to reproduce it.
5. Select Send request.

When the request is sent, the app shows a Reference, and you receive a confirmation email with the same reference. Reply to that email to add details, and quote the reference in follow-ups so everything stays in one thread.

Note

You must verify your email address before you can send a request. You can send up to five requests per hour.

Write a useful request

• Copy the exact error message you see. Many messages are explained in Troubleshooting.
• Name the organization, dataset, knowledge base, or document involved.
• Prefer identifiers and examples without personal data. Attach documents only if the team asks for them.

Email

You can also write to team@annota.ai, for example if you cannot sign in. Write from the address on your account when possible.

Service status

Check status.annota.ai to see whether there is an ongoing incident before you report an outage.

Privacy and legal questions

For questions about privacy, the Data Processing Agreement, or deployment options, write to team@annota.ai or see the Privacy & Security page. To report illegal content, use the report form.

Next steps

• Troubleshooting
• Pricing FAQ
• Account security