Credit usage

The Billing page shows how many credits your organization has left and, for owners and admins, how it used them. Open the organization menu at the bottom of the sidebar, choose Settings under Organization, then Billing.

Check your balance

The Credits card shows:

Line	Meaning
Monthly credits	Credits included in the plan, with how many you used this period
Purchased credits	Credits you bought
Available credits	What the organization can still use

The Plan card shows when monthly credits renew. Every member can see this card. For how monthly and purchased credits work, see the pricing page.

See usage by operation

Owners and admins see the Credit usage card.

Go to Settings > Billing > Credit usage.
Choose a Range: Last 7 days, Last 30 days, Last 90 days, or Last year.

The card shows:

Consumed: credits used in the period.
Refunded: credits returned to the organization in the period.
Net usage: consumed minus refunded, including refunds for earlier operations.
A chart of daily, weekly, or monthly credits, depending on the range.
Credit usage by operation, with one row for each Operation:

Operation	Includes
OCR	Text extraction from document pages
Audio transcription	Transcription of audio files
Magic Select	Magic Select in the image editor
Magic Annotate	Automatic annotation of images
Brain chat	Brain answers paid by organization credits
Knowledge bases	Indexing documents and searching knowledge bases
Other operations	Anything else that used credits

For how each operation is charged, see the pricing page.

Brain weekly usage limit

Each member has a weekly usage limit for Brain chat, included in the plan. Brain answers use it before the organization credits. In Annota Brain, the sidebar shows Weekly usage with the share you used and when it resets. The week resets every Monday at 00:00 UTC.

When you reach the limit, answers use the organization credits until the reset. If the organization credits are also used up, you can ask again after the reset or once credits are added.

Buy credits

Owners and admins can buy credits on any plan, including Free.

In the Credits card, choose Buy credits.
Choose an amount, or enter a Custom amount. The dialog shows the Total.
If the billing information is missing, add it first. See Billing details and invoices.
If you buy as an individual, select I want the credits now and understand that I then lose my right of withdrawal.
Choose Continue to payment and pay on the secure checkout page.

Back in the app, a message confirms the payment, and the credits are added shortly after. If you see Credit purchases are currently unavailable., try again later or contact team@annota.ai.

Members who are not owners or admins see Ask an organization admin to top up. where an action needs credits.

When credits run out

When the available credits reach zero, the Credits card says that credits are exhausted, and new operations that use credits do not start. Where you start one, the app says you are out of credits and links to Billing (Open billing). Everything else keeps working: you can still open, review, and export your data.

Operations that were already running finish and are charged, so the balance can go below zero. The next credits you buy cover that amount first. Paid actions resume when you buy credits or your monthly credits renew.

Storage is not charged in credits

Storage is part of the plan’s capacity, shown in the Capacity card. It does not use credits. See Plans and credits.